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RAIDEA'S TRAINING AND DEVELOPMENT PROGRAMS
Effective Written Communication

What You Will Learn

Sorting out the most effective written communication media is time consuming.  This module focuses on selecting the correct media and practicing rewriting actual memos, letters, e-mails, etc.

Performance Objectives

In this session, you will:

  • Identify the purpose
  • Convey the message
  • Understand how to convey positive and negative
  • Be direct
  • Be persuading
  • Understand who is reading this
  • Know what attitude are you transmitting
  • Build in reader benefits
  • Be concise
  • Use an active voice
  • Organize your content
  • Focus on key points
  • Punctuate correctly
  • Use capitals correctly
  • Always re-read from the receivers viewpoint

Length of Program

  • 1 Day.

Pre-Work

  • Participants are asked to bring letters, e-mails and memos they have written
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