Positively affect the outcome of all communications by mastering the skills necessary to achieve a “win win” outcome.  Too often individuals think they’ve agreed to a course of action, then they go off in a million different directions.  Today teamwork is in!  Pressure tactics are out!  New influencing strategies get the results that help individuals solidify their personal communication style for success.  The program was developed for staff members who work in teams, participate in projects, or communicate with customers; executives and supervisors who are responsible for motivating and communicating effectively.

This one-day program is highly interactive using practice, role-play and case studies.  Beginning with a self-scored diagnostic focusing on attitudes and behaviors.  The results are confidential and enlightening to each participant.

1. Wavelength:  Recognize the signals people give to ensure full co-operation.
2. Questioning:  Gain a clear path to your goals by questioning more effectively.
3. Listening:  Key into what’s actually being said, rather than what you want to hear.
4. Conflict Handling:  Understand the reasons and feelings beneath the surface of a conflict.
5. Agreement:  Make co-operation a mutually rewarding experience worth repeating.

This is your chance to both influence and to be influenced, allowing you to understand the value of influencing from both sides.  Learn how to learn from each interaction.

Transfer your new-found skills to the workplace, where they instantly improve your performance as well as the performance of those around you, and add value to every subsequent interaction you have.

• Communicate with confidence.
• Expand information needed for decision-making.
• Use effective communications to build a stronger team.
• Know how to cultivate ‘buy-in’.
• Learn the behaviour of a team player.

$395 per person.