From the frontlines to executive offices, most business professionals today are overwhelmed by the number of email messages they must read, act on, file, and write.  Thanks to email, everybody is writing more, both to internal and external readers.  People need quick, simple strategies for writing clearer, friendlier messages and using email responsibly.

Email Writing For Results™ gives you the skills you need in a timeframe you can afford.  This half-day course is information-rich, interactive and practical.

• Use inflated phrases
• Make responding easy
• Bottom lining 

• Be Reader Centered
• Use of lists to break up information
• Appropriate punctuation

• Five methods
• Makes sure your message is read
• Use trigger words

• Be positive: Avoid negative triggers that could result in FLAMING
• Use a conversational style
• Eliminate redundancies

• Rules of email etiquette
• Effective reply’s to Fwd + CC
• Gain professional credibility

Everyone who writes email- customer service reps, admin staff, sales people, managers.

You will use the skills learned as soon as you leave the course.  Your email messages will achieve your intended results.  Your productivity will improve and your customer relations will be strengthened.

This half-day course works for even the busiest schedules, making it possible for your entire organization to attend.

$195 per person. 
On-site training is $2500 for up to 20 participants.